Terms & Conditions

ITC Master Chef Brand and the website shop.itcmasterchef.com are the sole properties of ITC Ltd. (ITC).. Please ensure that you have read the following terms and conditions carefully before using this web-site; they set out what you can expect from us and the terms on which you agree to be bound as and when you place your order. Once you place the order, it is deemed that you have accepted the terms and conditions set-out below.

Services overview
As part of the registration process on the Site, ITC may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information. Once you give the information, it is deemed that you have given the information voluntarily.

Services of the Site would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agree to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Website by other users, (3) not resell material on the Website, (4) not engage, directly or indirectly, in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Website License. By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your normal, non-commercial, use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from ITC or the applicable third party (if third party content is at issue).

By posting, storing, or transmitting any content on the Website, you hereby grant ITC a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. ITC does not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content you post. ITC is not liable for any damage or harm resulting from any posts by or interactions between users. ITC reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content ITC deems objectionable, at its sole discretion.

License & Site access
ITC grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of ITC. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of ITC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of ITC and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Site’s or ITC’s name or trademarks without the express written consent of ITC. Any unauthorized use terminates the permission or license granted by ITC.

Account & Registration Obligations
All shoppers are suggested to register and login for placing orders on the Site. You are required to keep your account and registration details current and correct for communications related to your purchases from the site. You can also place the order by calling our customer care, however, to avail full benefits of Promotions and discounts, we suggest you register and login on website. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" or by contacting the customer service. 

Pricing and Delivery Charges
The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Checkout” and will be inclusive of GST (if applicable) or any other tax.
We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.
There is no minimum order amount. For order value below Rs 300, a fixed delivery charge of Rs 30 would be levied. Free delivery for all order value greater than or equal to Rs 300.

1. We will always aim to arrange to deliver your order within the delivery slot requested by you at the time you place your order. Delivery will be made by a third party/agency nominated by ITC and the invoice will be raised in it’s name.
2. If nobody is available at the primary delivery address (nominated by you at the time you place your order) to take delivery of the order, a notification of the delivery will be left instead either arrange to deliver to the secondary delivery address or secure place (nominated by you at the time you place your order).
3. In the events beyond our control, for example, extreme weather conditions, bandhs, agitations, roits, etc it may not be possible to deliver your goods at the time agreed. In these circumstances, you will be contacted as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.
4. ITC is not liable for any delivery complaints/defects.

Cancellation by Site / Customer
Please review your order carefully before submission. In case you would like to rethink your purchase, please do so within the first 30 minutes of placing the order (by sending us an email or calling us). Please note that orders once shipped cannot be cancelled or refunded irrespective of the mode of payment. Thus, orders once packed cannot be cancelled.

If You Are Dissatisfied

1. We are committed to offering you the very best possible service and the very best product and we guarantee the quality of all goods and products you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing enclosing the proof via the feedback form in the Contact Us section of the website or via mail to itccares@itc.in
2. Complaints in respect of service will be reviewed by our customer services team and we promise to respond to you as soon as possible.
3. Complaints in respect of the quality of the goods we receive will be forwarded to our ITC Cares team for review. Please therefore retain the product for review, and we promise to respond to you as soon as possible with our findings.

Modification of Terms & Conditions of Service
ITC may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Gurugram shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain the property of ITC. Such disclosure, submission or offer of any Comments shall constitute an assignment to ITC of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, ITC owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. ITC will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. ITC is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". ITC does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant ITC the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify ITC and its affiliates for all claims resulting from any Comments you submit. ITC and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark
ITC, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of ITC or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to ITC. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of ITC. You may not modify, distribute or re-post anything on this website for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of ITC, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply ITC endorsement, sponsorship or recommendation of the third party, information, product or service. ITC is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of ITC or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by ITC, one of its affiliates or by third parties who have licensed their materials to ITC and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of ITC and is also protected by Indian and international copyright laws.

Objectionable Material
You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, ITC. and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

You will release, indemnify, defend and hold harmless ITC and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Website content or your use of the Website content; (3) the Products or your use of the Products (including Trial Products); (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to ITC. When ITC is threatened with suit or sued by a third party, ITC may seek written assurances from you concerning your promise to indemnify ITC; your failure to provide such assurances may be considered by ITC to be a material breach of this Agreement. ITC will have the right to participate in any defense by you of a third-party claim related to your use of any of the Website content or Products, with counsel of ITC choice at its expense. ITC will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend ITC against any claim, but you must receive ITC prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Products.

This User Agreement is effective unless and until terminated by either you or ITC. You may terminate this User Agreement at any time, provided that you discontinue any further use of ITC. ITC may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site. Such termination will be without any liability to ITC. Upon any termination of the User Agreement by either you or ITC, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. ITC's right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

Opt Out Procedure
We provide 3 easy ways to opt out of from future solicitations.
1. You may use the opt out link found in any email solicitation that you may receive
2. You may send a written remove request to

ITC Limited
P.O. Box No 317, G. T. Road, Guntur- 522004
Andhra Pradesh, India
Phone: +91-8632349728
Fax: +91-8632354023

How do we Collect the Information?
ITC will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. ITC is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to the Site.

How is information used?
ITC will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. ITC will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. ITC will use this information to preserve transaction history as governed by existing law or policy. ITC may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. ITC will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager.

With whom your information will be shared?
ITC or Payment partners (Payment gateways and wallets) will not use your financial information for any purpose other than to complete a transaction with you. ITC does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you've requested and such information is necessary to provide these products or services the information may be shared with ITC’s business associates and partners. In addition, ITC may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

What Choices are available to you regarding collection, use and distribution of your information?
To protect against the loss, misuse and alteration of the information under its control, ITC has in place appropriate physical, electronic and managerial procedures. For example, ITC servers are accessible only to authorized personnel and your information is shared with employees and authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although ITC will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that ITC will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

How can you correct inaccuracies in the information?
To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details, you can send an e-mail to: itccares@itc.in
Policy updates ITC reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

You Agree and Confirm
That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by ITC for redelivery shall be claimed from you.
That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
You will provide authentic and true information in all instances where such information is requested of you. ITC reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

You may not use the Site for any of the following purposes:
Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
Gaining unauthorized access to other computer systems.
Interfering with any other person's use or enjoyment of the Site.
Breaching any applicable laws;
Interfering or disrupting networks or web sites connected to the Site.
Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

In case of any queries or concerns, write to us at:

ITC Limited
P.O. Box No 317, G. T. Road, Guntur- 522004
Andhra Pradesh, India
Phone: +91-8632349728
Fax: +91-8632354023

Scheduled Delivery orders will be delivered according to the time slot selected by you. Please note some localities might not be eligible for Delivery. You can check the serviceable pin-code at the time of placing an order.

Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce.

For All slots there will be cut off time before which you need to place an order to get it delivered in the desired slot. Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order, cut off time for all slot is 1 hour prior to slot start time.

Our courier partners will be able to deliver the shipment to you during working days between Monday through Sunday in 3 slots: 10 AM to 1 PM, 1 – 4 PM, 4 – 7 PM. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
As soon as your package ships, we will email you your package tracking information.

For all COD orders we will do a 2nd level of confirmation via phone numbers. The attempt will be made thrice within 15 minutes interval and in case if there is no response on call the order will be auto cancelled.

We support the following payment options:
1. Credit Card
2. Debit Card
3. Net banking

There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out.
If you see any charges on your credit/debit card for purchases made but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it. Please email us at store email Id
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your Internet connection has been disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days. You can email us on itccares@itc.in with your order number for any clarification.

Return & Refunds
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery only if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.

1. Following are the steps for availing the benefits of the ITC Master Chef Referral Program:
Step 1: One (Referrer) needs to Invite a friend (Referee)using his/her unique referral code.
Step 2: After the Referee makes a purchase using the respective coupon code, the Referee will get a 15% discount on their first purchase and the Referrer will get flat Rs 50 in his/her cart
Step 3: This Rs 50 can be used in the subsequent purchase of the Referrer
2. This shared code will be valid only once for each Referee
3. The Referrer can share this code with up to 10 people.
4. The maximum amount a Referrer can earn would be INR 500.
5. The code is valid for 1 months after generation.
6. This referral program is meant for Home Delivery of ITC Master Chef Prawns and Snacks to select pin codes in Gurugram
7. While the referee will get 15% discount on his purchase instantly, the referrer will get Rs 50 credited into his/her account upon completion of the order delivery to the referee. All the amount will be credited to the respective referrer account by the end of the day.
8. In the event of any misuse or abuse of the offer by the customers, ITC Ltd. reserves the right to deny the offer to the customers.
9. The privacy policy & terms of purchase mentioned on shop.itcmasterchef.com website will also apply along with these Terms and conditions.
10. In the event of any dispute, Courts in Guntur, Andhra Pradesh will have jurisdiction.
11. ITC Ltd. reserves the right, at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.

1. This offer is valid from 1st August to 31st August 2019.
2. The offer can be availed by logging in on shop.itcmasterchef.com or by calling on 971160611
3. This offer is applicable to both ITC Master Chef prawns and snacks available via the above e-commerce platform and phone number
4. To avail the offer one needs to shop for INR 750 and above and get 20% OFF by using code AUG20
5. The discount code cannot be applied along with the the new user discount code SIGNUP10
6. The discount code is to be applied during check-out while making payment within the "Apply Discount Code" slot
7. Home Delivery of ITC Master Chef Prawns and Snacks is restricted to select pin codes in Gurugram.
8. In the event of any misuse or abuse of the offer by the customers, ITC Ltd. reserves the right to deny the offer to the customers.
9. The privacy policy & terms of purchase mentioned on shop.itcmasterchef.com website will also apply along with these Terms and conditions.
10. In the event of any dispute, Courts in Guntur, Andhra Pradesh will have jurisdiction.
11. ITC Ltd. reserves the right, at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.

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